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Frequently Asked Questions
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| On this page we try to answer some of the questions most frequently asked about our products. For general information
about our products please see the product descriptions on this website. If you have any specific questions about
our products or if you require any further information please contact us: sales@pic-osd.com |
| Q. How do I tell you I want this, that or the other option on my order? Why can't
I add non-standard options via your website's order form? |
| A. On our website you can order any of our standard products from our product
and price list subject to our standard terms and conditions of sale.
If you want anything else, courier shipping for example or customization like changes
to the programmed character set, you need to email us before you make your order: sales@pic-osd.com |
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| Q. Can I arrange to have my order shipped using my courier account? |
| A. No. We regret that it is not possible for us to arrange shipping with customer
courier accounts. Our courier booking system is computerised and has no facility for using other accounts. The
standard shipping quoted on our website is for registered airmail or courier shipping depending on the value and
weight of the order. If you wish to upgrade to courier shipping please contact us before you make your order and
we will provide you with a quote. The lead time before dispatch will be the same. sales@pic-osd.com |
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| Q. General questions about dispatch and delivery times? |
| A. Please read our standard terms and conditions
of sale. All orders are normally processed and dispatched within 10 working days. This does not mean
that all orders are held for exactly 10 working days, but that the time to process an order can vary due to the
size of the order and the number of other orders being processed at the same time. Therefore we give this as a
realistic guideline based on our experience. When you make your order you will always be informed of the actual
likely lead time before dispatch. |
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| Q. You have 1Hz and 5Hz versions of the GPSBOXKBD+,
what is the difference, which would be best for my application? |
| A. The GPSBOXKBD+ units have an internal GPS receiver to provide the data for the
overlay. The essential difference between the 1Hz and 5Hz versions is the data update rate of the internal receiver.
The 1Hz version provides a position update once per second and the serial data output is at 4800 baud. This is
the NMEA standard and so will interface with any other NMEA standard navigation or logging equipment. The 5Hz version
provides a position update 5 times per second and the serial data output is at 38400 baud. This is non-standard
and therefore if you intend to use the unit with any navigation or logging software you should ensure it is capable
of receiving this baud rate. The higher baud rate is useful in any vehicle mounted application as the update rate
is closer to real time, although there is still a lag just under half a second. Please note that the update rate
of the GPSBOXKBD+ units is fixed and cannot be changed by the user. |
| Understanding update rates |
| 1Hz |
Display updated once per second |
Marine surveys |
| 5Hz |
Display updated 5 times per second |
Normal road car, light aircraft, helicopter |
| 10Hz |
Display updated 10 times per second |
High performance racing car, jet aircraft |
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| Q. Can I use your OSDSER unit to display information from
a cash register or EPOS? |
| A. We do not have a generic application which runs on the OSDSER unit to display cash
register or EPOS information. Please see our cash register FAQ for more details. |
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| Q. Are your products compatible with NTSC? How do I let you know I need the NTSC version
at time of order? |
A. Yes. All our products are compatible with NTSC and PAL video standards. We have
not tested them with other video standards such as PAL-M or SECAM. You do not need to inform us if you will be
using our products with NTSC equipment.
The exception to this is the GPSBOXSPRITE2 unit. These are compatible with either PAL
or NTSC. We have a list of video standards for most of the countries in the world. We will automatically send you
a unit compatible with your domestic video standard. If you live in a PAL country and require an NTSC compatible
unit, or vice versa, then email and tell us this at the time you make your order. |
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| Q. Can the RTCKBD-E unit or RTCKBD
board be used with a USB keyboard via a USB to PS/2 adaptor? |
| A. Only keyboards with PS/2 functionality can be used with our keyboard interface
units. If a keyboard is USB only, i.e. it needs PC operating system support to function, then it will not work
with our units. If a USB keyboard has PS/2 functionality then it can be connected via a USB to PS/2 adaptor. |
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| Q. Could you do a custom modification of one of your products for me? |
| A. Please see our notes on customization. We can only
do simple modifications to the software running on some of our existing products. For example selecting a subset
of the gps data for display. If you come to us with a well defined specification then we will always look at it
and see if we can help. However if you don't take the time to understand you own needs and develop a specification
then we cannot provide you with a solution. We do not design and develop products or systems for people. |
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| Q. I purchased one of your units some time ago and it has stopped working. Can I have
it replaced? |
| A. Please see our terms and conditions of sale.
We offer a 12 month warranty on all the products we sell. This covers problems arising from defects in manuafacture
in both hardware and software. If a unit is delivered to you with faulty hardware or errors in the software, we
will repair or replace the unit. However this is a warranty and NOT a service
agreement. If the unit you buy fails because of the way you connect it then this failure will not be covered by
the warranty. Like any electrical equipment our products can be damaged if connected incorrectly. In particular
care should be taken when making solder connections to any of our board products. If you put the soldering iron
in the wrong place you can damage the board. Please follow the instructions in our documentation to avoid problems.
Our products are in service in many applications from airborne surveys in Finland to the outback of Australia.
They have proven to be extremely reliable in normal use. When correctly connected our units should provide years
of trouble free service. |
| Please do not take the fully tested and working unit we send you, shove it into a rat's nest of cables with home
made connectors and then expect us to accecpt responsibility when you get a short circuit. Although our products
are protected against reverse polarity power connection, they will be destroyed if power is allowed to flow through
the video connectors. |
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| Q. Will your product work for my particular application? |
| A. We cannot tell you if one of our products is suitable for a specific application
as we cannot test it as you will use it. We can only guarantee that our products will work as described on this
website. We therefore specifically disclaim suitability for any particular application. Please see our terms
and conditions of sale. It is up to you to read the information we provide here on this website, ask us any
relevant questions, then assess the suitability of the products for your application. |
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| Q. I wish to overlay GPS data directly on to my camcorder. Is it possible? |
| A. No, you cannot use your camcorder alone unless it has a composite video in - out
loop specifically for this purpose. A standard camcorder with a composite video in connector can only be used as
a recording device with an external camera as shown in the helmet camera setup below. In this example the video
output of the helmet camera would be routed through the video overlay unit then to the camcorder so that the overlay
data would be recorded. |
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| Q. Can you give a quote in US dollars? Euros? etc. |
| A. No. Our prices are set in British pounds sterling (GBP) and we do not provide quotes
in other currencies. You can get a guide to the order total in your currency using the currency conversion form
in our shopping cart. If you pay by credit card the WorldPay secure server will give you the option to pay in US
dollars, Australian dollars or Euros as well as GBP. The price you pay will be what you are billed in your own
currency. |
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| Q. Can I just order your products and get everything I'll need as a complete unit
and not need to program anything? |
| A. Yes. All our products come programmed with the appropriate software as described
on this website. They are fully functional as described, but fitness for any particular purpose is specifically
disclaimed. Please read our terms and conditions
of sale before ordering.. |
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| Q. Do you have a discounted reseller price list? |
| A. No, we are only interested in value added resellers who are technically competent
to support our products. |
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| Q. Is the project board sold as a kit? Is the PCB available separately? |
| A. No. The project board is only available fully assembled. We do not sell kits, parts
or schematics for you to make your own boards. All of this information is freely available on the web. If you decide
to design your own board then you should do so using these resources |
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| Q. Can I display colour characters over video? |
| A. No. None of our products will display colour characters over video |
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| Q. Are all your products RoHS compliant? |
| A. Yes, all our products and accessories are RoHS compliant
and meet the requirements of the Electromagnetic Compatibility Directives (89/336/EEC,92/31/EEC). |
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| Q. I want to design my own project, can you supply me with a schematic? I've designed
and built my own project, but it won't work. I've bought an OSD kit from somewhere, but I can't assemble it. Can
you help? |
| A. No. We only support our own products. We do not provide information or support
for other companies products or homebrew projects. |
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| Q. I have tried to make an order with a credit card but it has been declined with
an error code [WXXX]. What does this mean? |
A. There are a number of reasons for your credit card to be declined by WorldPay.
If you have a problem please contact your credit card issuer first. The most common reason for an order to be declined
is that the card has been blocked from usage, either usage on the internet, for customer not present transactions,
or generally. This is normally done by your card issuer as a security measure. The card may be blocked automatically
if you have have spent more than usual or used the card in a way the automatic system sees as suspect. Once you
have contacted your card issuer they will normally verify your card and you will be free to use it. We strongly
recommend that customers sign up to either of the online cardholder authentication schemes, Verified by Visa or
MasterCard SecureCode. Both allow you to set up a password with your card issuer to prevent unauthorised use of
your card online. Contact your card issuer for details.
If you find your card is persistently rejected then order with a cheque or money order.
Please do not repeatedly try to use a number of different credit card numbers for the same
order. Even if you eventually get the order to go through we will decline it. |
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| Q. I made an order via your website, it was accepted at the time, but now you have
declined it and are not answering my emails. Why? |
| A. There are several levels of security that operate when you make a transaction via
WorldPay on this website. The initial processing of your credit card details and the confirmation email sent by
WorldPay do not indicate that we have accepted your order. Please see our terms
and conditions of sale. Your order will be rejected if, when the order and your details are passed to us by
WorldPay and reviewed, there are security concerns raised. This may be because you have given an incorrect billing
address, you are using a free web based email address such as @yahoo.com, @hotmail.com, etc or there are other
factors that lead us to suspect that your order might be fraudulent. Once we have informed you that we have declined
the order and reversed the credit card transaction we will not discuss the matter further. As you will be informed
at that time if you wish to make an order using a cheque or money order you may do so. |
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| Q. Why when I have already made an order and given you my credit card details do I
have to give you them again to amend the order to include an extra item or a postage charge? |
| A. We don't hold your credit card details. If you did not select the correct postage
charge when you made your order or you want to add an item to your order then you will have to do so via the amendment
form we will set up for you on our website. We cannot simply add items to your order for obvious security reasons. |
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© The BlackBoxCameraTM Company Limited 2011
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